Customer Service Professional I

For Consideration of this Job Posting, please click APPLY above.

JOB OVERVIEW

OVERVIEW

Department: Customer Service

 

Reports To: Customer Service Manager

 

Summary: This is a full time, entry level position that supports a custom manufacturing operation with a commitment to quality and exceeding customer expectations.

 

Ideal candidate will provide outstanding customer service through the entire process of custom label and decal manufacturing, requiring order entry interaction and various clerical duties.  Requires ability to work in a team atmosphere, possessing strong communication skills while providing support and service to customer base.

COMPENSATION

Compensation includes health, dental, life and long term disability insurance along with 401k plan with match, Flexible Spending Account and Cafeteria Plan. Please see the ALG benefits link above for a complete listing.

 

Compensation Range:   $13-$15 per hour based upon experience

BASE QUALIFICATIONS

• Proficient in Microsoft Excel, Word and Outlook

• Servant mentality, and positive attitude

• Ability to prioritize and multi-task

• Excellent written and verbal communication skills

• Work with limited supervision, takes the initiative to assist others

 

EDUCATION & EXPERIENCE REQUIREMENTS

EDUCATION:

 

  • High school diploma, required (No GED)
  • Associate degree preferred

 

EXPERIENCE:

 

  • Minimum 2 year experience in customer facing position
  • Work experience in printing, manufacturing or technical company, a plus

 

ESSENTIAL DUTIES & RESPONSIBILITIES

REQUIRED:

 

  • Support all customer professionals - ASN, customer portal entries, etc.
  • Administration duties for office operations
  • Order/data entry for all production processes
  • Account management
  • Inventory releases and replenishment
  • Make it easy for both internal and external customers to do business with you
  • Communicate extensively, in a timely manner, with customers and all ALG personnel
  • Exhibit professional and personal integrity to customers and ALG employees
  • Adhere to the highest possible quality standards in every aspect
  • Work productively and effectively without direct supervision
  • Responsive - timely and appropriately to all ALG personnel
  • Project positive and professional behavior/attitude
  • Additional tasks/duties/special projects may be assigned, as necessary

 

SKILLS NEEDED

COMPUTER SKILLS:

 

  • Excel and other fundamental software programs are essential.
  • Graphic programs like Adobe Illustrator, a plus

 

 

ALG Labels and Graphics is a custom manufacturer of pressure sensitive labels and decals celebrating over 50 years in business.  Our focus is delivering value to our customers with responsive service, quality products and low cost production.  Our mission is to make it easy for you to do business with ALG.

3005 4th Avenue South,

Birmingham, Alabama 35233

205.328.0104

(f) 205.328.0123

Copyright 2020

 ALG Labels and Graphics